30-09-2025
Beeing a leader or a coworker is a constant cooperation / balancing act with others
In my experience one of the more important areas to address is the balance between feeling and logic,
in my vocabulary Heart and Mind
Heart and Mind Management provides Assessment, Coaching, Training, Workshops supporting in management and organisation effectiveness
We updated the homepage on 30-09-2025
I have recorded spoken presentations on the following subjects and launched them, and also updated the homepage
Waterfall Project Quality
Consider how Waterfall Project Quality is worked into the Projects
Quality level
Quality Plan
Quality Assurance
Plan for Quality
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Clarify Roles and Responsibilities for Quality leading
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Clarify tools and techniques to be used in the project
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What kind of testing environment is required (physical and program test environments)
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When will the team measure Quality and how
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What will be inspected and tested
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In what way will defects be tracked and reported
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How will the deliveries be validated
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Present a wordlist of Quality Assurance words
Quality Assurance plan
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In some companies you have a checklist describing what needs to be reported at a certain stage of the project, to support future activities with lessons learned from previous projects
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Make sure that this list is updated regularly
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Make sure that knowledge from old projects is taken into acount e.g. by meeting with previous Project Leaders (useful even if the list exists)
Steering group and/or sponsor
The Steering group and/or sponsor is there to support the project
To pass a predefined checkpoint (decision between the Project and the Steering
group/Sponsor)
- Everything is fulfilled up to the checkpoint – if not fulfilled there needs to be
a timeplan on how the Project can catch up (does the project need extra
resources or help in any other way from the steering group?
- What needs to be fullfilled up to the next checkpoint? (based on the
process description and the delayed activities from this checkpoint).
If decisions need to be taken that are not beneficial to your home organisation, the project is priority one
Customer Needs
What the customers use or their expectation on the product or service
1.Understand the Customer
2.Define the Real Need
3.Use All Knowledge (Internal & External)
4.Test and Validate
5.Deliver Solutions
6.Measure Impact
7.Continuous Engagement
1. Understand the Customer
Use research, surveys, interviews, and data analysis to identify pain points, goals, and expectations.
Tools: Voice of the Customer (VoC), Net Promoter Score (NPS), customer journey mapping.
2. Define the Real Need
Go beyond what customers say they want — uncover the underlying problem or opportunity.
Ask “why” multiple times to reach the root cause (like the
"5 Whys" technique).
3. Use All Knowledge (Internal & External)
Combine insights from internal teams (sales, support, R&D) and external sources (market trends, competitors).
Your image suggests aligning insights cross-functionally — which is key to a holistic view.
4. Test and Validate
Before building a full solution, prototype and validate ideas with real customers.
Quick feedback loops reduce risk and increase relevance.
5. Deliver Solutions
Prioritise and develop solutions that meet needs while aligning with business capabilities.
Ensure the solution is usable, valuable, and feasible.
6. Measure Impact
Evaluate how well the delivered solution meets the need
(e.g., usage, satisfaction, retention).
Adapt and iterate based on feedback and outcomes.
7. Continuous Engagement
Keep an open loop with customers — needs evolve, so keep listening and adjusting.
Project Targets
To be able to define good targets one needs to have a relevant knowledge of the customer and the customer needs.
You can see the targets as a breakdown of the customer needs
- secure that all functions are covered
How to work with Targets
1. Set Clear and SMART Targets
2.Align with Strategy and Purpose
3.Break Down into Team and Individual Goals
4.Monitor Progress Regularly
5.Use Targets to Drive Improvement
The Targets shall be:
SMART
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Specific
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Measurable
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Attainable
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Realistic
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Time limited
Process Quality
The processes need to be continuously improved
- If they are not updated they become irrelevant with time, meaning that the actual job is done in different ways than the process describes
- Or the written process prevents improvements to be performed
There needs to be a sense of flow in the process
How to work with Process Quality:
1.Define What "Quality" Means for the Process
2. Map the Process
3. Set Quality Standards and KPIs
4. Monitor and Measure
5. Analyse and Improve
6. Document and Standardise
7. Engage People
Product Quality
How to Work with Product Quality
1.Define Quality Standards
2.Design for Quality
3.Use Quality Inputs
4.Standardise Processes
5.Test and Inspect
6.Monitor & Measure
7.Gather Customer Feedback
8.Continuously Improve
9.Train and Empower Teams
Cost for Quality can be devided into three groups:
1.Cost for making evaluation
2.Cost for preventive actions
3.Cost for failures
Cost for bad reputation
What is the Quality of this product?
1.Check if the product is as it should be (according to drawing/specification)
2.Verify that the product can be used as intended
3.What is the feedback from the customers
4.Check the product’s availability
5.Check the reliability of the product
6.Analyse the safety for customers and production security
7.Analyse the product efficiency
To increase the Quality means
1.Improved productivity in the system
2.Reduced cost for products/services
3.Improved image of the organisation and its products
4.Commitment from customer/clients
5.Proper maintenance of the equipment/facility
6.Increased commitment from employees on different levels in the organisation
Planned are 4 workshops during Oktober 2025
No cost for participating
No limit in numbers attending the meetings
Maneuverability
/10 2025
09.00-09.30
17.00-17.30
Problem Solving Methodologies
/10 2025
09.00-09.30
17.00-17.30
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