28 February 2025
Beeing a leader or a coworker is a constant cooperation / balancing act with others
In my experience one of the more important areas to address is the balance between feeling and logic,
in my vocabulary Heart and Mind
Heart and Mind Management provides Assessment, Coaching, Training, Workshops supporting in management and organisation effectiveness
We updated the homepage on 28 Februari 2025
I have recorded spoken presentations on the following subjects and launched them, and also updated the homepage
Core Human Values
If you look at humans in general, there are some values that can be looked upon as being common to all of us (Core Human Values).
Core Human values are the core principles and beliefs that guide how we behave, interact with and treat others. These values form the foundation of what is considered moral, ethical and respectful in society. They are universal in nature and promote harmony, compassion and a better way of living.
Why Are Human Values Important?
- They foster positive relationships
- They create a more just and peaceful society
- They promote personal growth and self-respect
- They ensure mutual respect and understanding in diverse communities
Core Human Values
1. Respect
2. Empathy
3. Integrity
4. Kindness
5. Responsibility
6. Equality
7. Gratitude
8. Courage
9. Humility
10. Compassion
Core Human Values
Values are important because they serve as guiding principles in our lives, shaping our decisions, behaviours and interactions with others.
Why Values matter
- Guide Decision-Making
- Shape Identity & Character
- Improve Relationships
- Create a Sense of Purpose
- Build Trust & Accountability
Overall, a human centered organisation prioritises people and relationships, recognising that their well being, satisfaction and engagement are essential drivers of success and sustainability
Reflection: I have been travelling around the world within the Volvo Truck organisation and then we have introduced parts of the model all over the place
It was introduced in different manners in different organisations with different results, difficulties and benefits.
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The conclusion that I made is that everybody can learn something from someone else - no one is perfect!
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And if we could use the best way to work all over the world everyone becomes better
Living after these values feels right.
But be aware that if you have these values, there is a risk that someone not applying to them runs you over. E.g. Equality (everybody`s equal rights).
If this is the case, react quickly and make a lot of noise.
Leadership
Leadership is the way you motivate a group of persons in order to achieve defined targets
- By the ability to inspire others
- By presenting ideas both own and others’
- By respecting and listening to the members of the group
- By giving directions
- By your and the coworkers mutual trust
- By creating an environment where everyone feels respected and trusted
Leadership
- Leadership is not being the best, it is about making everyone better, to
create a climate where everyone can contribute in their best way all the
time whether you are there or not.
- Treat everyone with respect, courtesy, politeness and kindness.
- Listen to what others have to say before expressing your viewpoint. Never
interrupt. Use the coworkers’ ideas to create change and improvements.
- Treat people with respect, do not insult.
- Give positive feedback a lot more than negative feedback.
- Respect employee’s personal time. Avoid calling them after work hours or
constantly expecting them to work late.
- Show interest in their professional and personal development.
Turn the hierarchy upside down. As a manager your main target is to make everyone do their best
Feel, Think and Act
Use both your feelings and your logic to decide the actions to take
High performing team
As a leader you need to work with your coworkers to create High performing team i.e. a group of people with specific roles and complementary talents and skills, aligned with and committed to common targets, who consistently show high levels of cooperation and innovation. All this produce superior results.
A group where everybody is:
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Seen
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Listened to
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Communicating and Communicated to with
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Respected
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Supported
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Cooperating and Cooperated with
Soft Steering with Targets and Values
Cooworkers are humans so when steering them, there needs to be a balance between measurable targets and feelings. Especially when informing about theese targets, you need to make room for soft issues in the communiction when you try to get commitment
Ask:
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Is the target probable to meet (what is hindering and what is promoting fulfilment)
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Try to cover information of Way, What and How (to motivate and explain) why it is important that the targets are reached
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What can I do to do the promote the possibility of target fullfilment
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Can the coworker commit to the target
As a Leader and as a coworker you need to act according to the Core Human Values
1. Respect
2. Empathy
3. Integrity
4. Kindness
5. Responsibility
6. Equality
7. Gratitude
8. Courage
9. Humility
10. Compassion
Today we tend to use more remote working force in the working group (Covid and trends in society promote this)
When working remote you need to think of:
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How and under what circumstances does the group get to know each other and how do you create a High performing team (see: Diversity in the working group)
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How is cooperation between workers promoted and encouraged to nurse knowledge building
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How do you establish the sense of urgency in the working group (see: Visualisation and communication)
If we manipulate or steer in detail people will give you exactly what you pay for
If we inspire , let people take responsibility and make them feel appreciated they will give us more than we ask for
To be a leader means that you need to live in a constant balancing act
There is no general balance between Heart and Mind, it needs to be found out depending on the need of the leader and of the group
It may vary depending on occasion and with time
The balance needs to be re-evaluated constantly
Prioritise
Time critical
As a leader there is often to much to do, then it is important to prioritise in a structured way
Depending on the importance and the hurry of an activity your responsive action needs to be different
Remember that the relation to coworkers and the your direct manager often fits in the action quadrant
Performance critical
Everyone needs to feel safe (physical, emotional or psychological safety).
Physical
By leveraging data analysis, providing relevant information and facilitating communication, a Safe Workplace can be created and maintained
Several key steps and considerations to create and maintain a physically safe workplace
1.Risk Assessment
2.Safety Training
3.Compliance Assistance (information and instruction display)
4.Incident Reporting
5.Emergency Preparedness
Continuous Improvement
Emotional or psychological safety
It is created through building trust in a working group and it involves a combination of actions, behaviours, and communication that demonstrate:
- Integrity
- Sincerity
- Reliability
- Consistency
- Commitment
- Competence
Here are some ways to create trust:
- Be honest and transparent
- Follow through on commitments
- Demonstrate competence
- Act with integrity
- Listen actively
- Respect others
- Be reliable
- Admit mistakes
- Maintain confidentiality
- Build relationships
Create and promote a positive climate where everyone feels safe, listened to, trusted and seen
– and positive feedback is used a lot
A happy and positive person feeling safe does a better job
Save the negative feedback to the improvement situation when you can look upon it as improvement possibilities
- Bring positive criticism in a group
- Negative criticism face-to-face
As a leader you need to work with your coworkers to create High performing team i.e. a group of people with specific roles and complementary talents and skills, aligned with and committed to common targets, who consistently show high levels of cooperation and innovation. All this produce superior results.
The group has more brains then you - use the total brain resource
In the Heart and Mind Management model there are many components that can help you beeing a good Leader
To start a leadership
Starting a new job is always challenging. In the case of starting a leadership it is quite overwhelming. In the PPP that you can buy there is some advice of where to start
Customer Needs
What the customers use or their expectation on the product or service
1. How do you analyse what the customer needs
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Customer Need Analysis Survey
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Try to analyse the results
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Customer feedback
The PPP document that can be bought are more detailed and are ready to show, with animations and a lot of pictures
2. Keyword research
can point to what the customer needs
This also helps you to decide how to name your product features, or to optimise your website after launching
3. Customer first marketing
4. When problems occur
- How to solve them - is this a customer need?
Innovation
Is a new idea, for instance a product, solution, business idea, service, chemical formula, material, mathematical methododology, technical solution that shows itself promising to, or does, work.
It fulfils a need or a demand.
It is not previously known, publicly.
A later definition includes the above - but not until it has reached the market.
Patent is an exclusive right to use an innovation : No one may produce, sell or import it without the Patent owner’s permission.
While developing an Innovation it is important to investigate the Patents that this Innovation could be influenced by
To infringe in someone’s Patent might be very expensive
When performing patent work, do use experts
Planned are 4 workshops during January 2025
No cost for participating
No limit in numbers attending the meetings
Equality
10/3 2025 kl 10.00-10.30
10/3 2025 kl 18.00-18.30
Kindness
17/3 2025 kl 10.00-10.30
17/3 2025 kl 18.00-18.30
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A Human Centered Organisation
Core Human Values
