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Process Quality
The processes need to be continuously improved
- If they are not updated they become irrelevant with time, meaning that the actual job is done in different ways than the process describes
- Or the written process prevents improvements to be performed
There needs to be a sense of flow in the process
How to work with Process Quality:
1.Define What "Quality" Means for the Process
2. Map the Process
3. Set Quality Standards and KPIs
4. Monitor and Measure
5. Analyse and Improve
6. Document and Standardise
7. Engage People
Plan for reviewing processes in a systemic way
e.g. Process Reviews (a routine described among the building blocks)
There needs to be focus on how the processes work together
Presentation of Process Quality. The corresponding PPP is for sale.
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