Process Quality | Heartandmindmanagement | Västra Götalands Län 3/8

Process Quality

Process Quality refers to the capability of a process to consistently produce output that meets specifications. It involves monitoring, measuring, and improving processes to ensure they deliver value with minimal variation and waste.

This concept is essential in quality management systems like Total Quality Management (TQM) or Six Sigma, where the focus is on process improvement to ensure product and service quality. Key aspects include:

- Consistency in outcomes

- Efficiency in resource use

- Compliance with standards

- Continuous improvement

The processes need to be continuously improved

- If they are not updated they become irrelevant with time, meaning that the actual job is done in different ways than the process describes

- Or the written process prevents improvements to be performed

There needs to be a sense of flow in the process

How to work with Process Quality:

1.Define What "Quality" Means for the Process

2. Map the Process

3. Set Quality Standards and KPIs

4. Monitor and Measure

5. Analyse and Improve

6. Document and Standardise

7. Engage People

Plan for reviewing processes in a systemic way

e.g. Process Reviews (a routine described among the building blocks)

There needs to be focus on how the processes work together

- Usually you have different people that are responsible for the different
processes

- In that case special focus needs to be taken to make the processes work
well together (each responsible for a process will optimise that one
process)

- Hence there needs to be someone responsible for how they work
together